Don't worry! The problem is fixed in the latest version, please update to the latest version:)
Don't worry, please make sure whether your picture is from iCloud. If so, download it into your camera roll and edit again.
Don't worry! Try out the steps below:
If the app keeps crashing, please send a screenshot of the issue to help us locate the problem faster. Thank you for your patience!
Tap 'More' on the upper left of PhotoGrid's main page to go to PhotoGrid settings, and check if you've turned off the watermark auto-settings. Once you turn it on, the watermark will be shown on your picture every time you enter the edit mode:)
Tap 'More' on the upper left of PhotoGrid's main page to go to PhotoGrid settings, and you'll be able to turn off the auto-settings of the watermark. Once you turn it off, the watermark will not show up when you enter the edit mode:)
Don't panic! This issue may occur if you have changed your phone or reinstalled the app before. Please make sure you've logged in with the exact PhotoGrid account where you exchanged for materials, and download the materials again.
For iPhone users, please tap 'More' on the upper left of PhotoGrid's main page to go to PhotoGrid settings, and click on 'Video quality' / 'Save quality' to make adjustments as per your needs.
For iPad users, please tap 'More' on the upper right of PhotoGrid's main page to go to PhotoGrid settings, and click on 'Video quality' / 'Save quality' to make adjustments as per your needs.
Don't worry! Please note that your subscription is tied to your Apple ID, so please:
If the problem continues, here are the steps for you to make sure whether you’re in a membership:
If this does not work, please contact us immediately. We will make sure you enjoy our membership as soon as possible!
Yes, you are able to enjoy the Premium membership on your iPad as long as you're logged in to the same Apple ID. Please follow the steps below:
If you are still facing the problem, please try the steps provided under the question 'I just bought a Premium membership, why can't I use it?'.
We're sorry to tell you that the restore function only works within the same operating system.
If you still have questions, please feel free to leave us your feedback.
Please make sure the file name ends with '.png' and retry. If the problem continues, please send us the file for further testing.
What did you dislike about the membership? We'd appreciate it if you could give us your feedback to help us do better.
If you still wish to cancel your subscription, please click on the link to go to App Store.
The subscription will be auto-renewed after free trial via iTunes within 24 hours before it runs out. To cancel this, you'll have to be 24 hours or more in advance, and please click on the link to process the cancelation, and to avoid a nonrefundable auto-renewal.
Please note that since all the transactions in PhotoGrid are handled directly through the App Store, and deleting the PhotoGrid app doesn't cancel your free trial.
Please note that deleting your app doesn't cancel your subscription. If you need to cancel your subscription, please click on the link to go to App Store.
If you or your family members clicked on the subscription accidentally and were charged unknowingly, you can click on the link to set up your screen time to prevent this from happening again in the future. If you need to cancel your subscription, you can cancel it by clicking me.
If you were using Facebook login previously, we are sincerely sorry to inform you that the connection between Facebook and our app has been interrupted recently due to several reasons. To restore your PG points and your photos, please contact us immediately so we can help.
You can go to your profile page and tap on your profile picture to edit your username:) If you were using social logins, like Instagram, Gmail, etc., you'll have to go to the corresponding app to change your password.
After entering a post, click 'More' on the upper right, then you’ll be able to delete your post:)
We reserve the right to change the prices of our products and services in the future. Should any conflict arises between different translations of these terms, the English translation will prevail. Certain support services and related documents may be available in English only.