Try out the steps below:
1.Delete the app and then reinstall it
2.Check if you have enough storage on your phone
If the app keeps crashing, please send a screenshot of the issue to help us locate the problem faster. Thank you for your patience!
You can go to the settings on your phone and check whether you've turned on the high contrast settings. If it's enabled, you won't be able to change the text color when using PhotoGrid. After you turn it off, select 'DONE' on the upper right of PhotoGrid to enter the text editing page.
Here are the steps for you to add your own music:
1.Make sure that your file is an MP3 file
2.Move the file to any folders on your phone except the 'download file' and remember where you move it to
3.Go to the editing page, select 'Music' > 'My Music' on the upper right to add your own favorite music
Tap 'More' on the upper left of PhotoGrid's main page to go to PhotoGrid settings, and click on 'Save path' to see where the photos are stored.
Please tap 'More' on the upper left of PhotoGrid's main page to go to PhotoGrid settings, and select your Picture format to '.PNG', your photo will be saved as PNG format.
Tap 'More' on the upper left of PhotoGrid's main page to go to PhotoGrid settings, and click on 'Picture size' / 'VideoGrid quality' to make adjustments as per your needs.
Please update your PhotoGrid to the latest version through our website and try to log in again.
Warm reminder, please make sure all your devices are logged in to the same Google account you upgrade to Premium to enjoy your Premium journey:)
Warm reminder, the membership is connected with your Google account, please make sure your other device is logged in to the same Google account that you purchased PhotoGrid Premium with, and try to re-enter PhotoGrid for 1 - 2 times, then you'll be able to enjoy your membership on that device!
If you are still facing the problem, please contact our email for the support.
You can access your Premium membership on Android, iOS, Web by upgrading Premium on PhotoGrid official website. Warm reminder, please make sure all your devices are logged in to the same Google account you upgrade to Premium to enjoy your Premium journey:)
Please feel free to let us know which part you are not satisfied with? We'd appreciate it if you could give us your feedback to help us do better. If you still wish to cancel your subscription, please go to PhotoGrid official website > setting to cancel.
The subscription will be auto-renewed after the free trial, if you need to cancel the subscription please go to PhotoGrid official website > setting to cancel.
Please note that deleting your app will not cancel your subscription. If you need to cancel the subscription please go to PhotoGrid official website > setting to cancel.
If you were using Facebook login previously, we are sincerely sorry to inform you that the connection between Facebook and our app has been interrupted recently due to several reasons. To restore your PG points and your photos, please contact us immediately so we can help.
You can go to your profile page and tap on your profile picture to edit your username:) If you were using social logins, like Instagram, Gmail, etc., you'll have to go to the corresponding app to change your password.
After entering a post, click 'More' on the upper right, then you’ll be able to delete your post:)
We reserve the right to change the prices of our products and services in the future. Should any conflict arise between different translations of these terms, the English translation will prevail. Certain support services and related documents may be available in English only.